By using this website to book a service, you agree to comply with and be bound by these terms and conditions. If you do not agree to these terms and conditions, please refrain from booking a service.
Filling out the service request form does not guarantee a confirmed booking for the selected date and time. After receiving your submission, the service provider will reach out to you via phone, email, or text for confirmation.
Our service providers include owner-operators, teams, or referral agencies, depending on the business. All service providers are vetted and held accountable for their actions to ensure high standards of service and professionalism.
We reserve the right to deny or terminate services for any safety concerns, inappropriate or uncomfortable situations, hazardous conditions, or if utilities (e.g., electricity, water) are disconnected. If a service provider feels unsafe or the work environment is unsuitable, they may choose to leave the site, and the cancellation policy will apply.
To ensure safety and efficiency, please ensure that the area to be serviced is accessible and prepared for the work to be done. If the service requires moving heavy items or accessing hard-to-reach areas, please make arrangements ahead of time.
We are happy to work around pets. However, for the safety of both pets and our service providers, if a pet presents a risk or behaves aggressively, the provider has the right to leave the site. If this happens, our cancellation policy will apply.
Quoted prices are based on standard conditions. However, if the actual work site differs from what was expected (e.g., additional work required or the site is in a more difficult condition), the service provider will contact you to discuss potential price adjustments.
To confirm your service, there must be a valid credit card on on file. The funds will not be withdrawn from your account until after your appointment has been completed, however there will be a hold put on the cost of your appointment 48 hours before your booking to ensure funds are available. If we do not have a card on file 48 hours before your scheduled clean we will need to reschedule your appointment.
Refunds are not offered; however, if there is an error in the service provided, please contact us within 24 hours, and we will work to correct the issue at no additional charge.
A minimum of 24 hours’ notice is required for cancellations or rescheduling. Failure to provide sufficient notice or inability to access the site will result in a cancellation fee, equal to the full value of the service.
While we make every effort to avoid damage or breakage during service, we are not liable for damage caused by normal wear and tear, improper installation, or unlisted fragile items. Providers carry insurance to cover damages they may cause.
Ensure that the service location is accessible on the scheduled day. If our cleaners are unable to gain entry, they will wait up to 30 minutes while we attempt to contact you. If we are unable to reach you within that time, the cleaner will be released from the appointment, and a lockout fee of up to $100 may be charged.
By booking a service, you agree not to directly hire any of our service providers or employees for similar services within one year of their engagement with you.
Any claims arising from or related to this agreement shall be governed by the laws of the state or province in which the services are provided, without regard to its conflict of law provisions.
Clean Spaces SD reserves the right to modify these Terms of Service at any time. Any changes will be effective immediately upon posting to the website.